Shortly after this label will change to Activate card. This label will appear until the card automatically re-issues 6 weeks before it expires and the new card will appear in the carousel labelled with a status of New card. If you activate it, the previous card is immediately cancelled and will stop working.Ħ0 days prior to expiry, you will see your existing card labelled with a status of Nearing Expiry.

By this time you should have received your new physical card in the post. 30 days prior you will have the option to activate your new renewal card using the app or desktop. My debit/ credit card expires soon, when will I receive my new one?Ĭustomer will receive their physical card 4/6 weeks before existing card is due to expire.60 days prior to expiry, you will see your existing card labelled with Nearing Expiry. You must activate and unfreeze this card before it can be used. If you placed a freeze on your old card, then yes, your new card will arrive frozen. Will my new card be frozen when it arrives? If your physical card has not arrived after 5-7 working days of ordering, you should contact us and we can order a new one for you. My physical card has not arrived, should I order a new one? When a replacement card is available for you, this option will appear in the Cards section.ĩam to 5pm Monday to Friday (including bank holidays). If you need to order another replacement card during this time, please contact our call centre for details. You cannot order more than one replacement debit card within the same month. Why can’t I order another replacement card? You can activate the card immediately, however, you will not be able to use the contactless payment feature in the card you’re replacing. The card should appear in your app immediately after you have completed the order. However you will be unable to activate your new card for 24 hours.

I have ordered a new replacement card, when will it appear in my app? No, your 16-digit card number, CVV and expiry date will stay the same. However, your CVV and expiry date will change. No, your 16-digit card number will stay the same. Will the long card number change on a replacement card? I have ordered a replacement card for one that is damaged. *Please note you can only order 1 replacement debit card per month. Select the card you want to replace and tap Replace damaged card. You can order a replacement for a damaged card through the app or 365 online. My new card is damaged, how do I order a replacement?

Debit card number that works